All orders will be shipped out within 4 business days after payment has cleared.  Please make sure your shipping address is correct and "safe" to receive items. 
For any corrections please email cindy@loveedor.com right away. 

US SHIPPING


TRACKING
You can access your tracking # through Stamp.com's shipment notification email.  For orders paid by credit card, please email cindy@loveedor.com for the USPS tracking number.  

* note: Signature Confirmation may be required for larger orders, for safety. // California orders will include sales tax.

SHIPPING ESTIMATE
U.S. shipping can take anywhere from 2 days to 2 weeks average. Shipping times will vary.


INTERNATIONAL SHIPPING

TRACKING / SHIPPING ESTIMATE
Standard International orders do not have tracking but may have been insured. International shipping may take 1-4 weeks, depending on customs delays. Shipping times will vary.  If it hasn't arrived within 30 days please contact customer care with your order number: cindy@loveedor.com

* NOTE: International parcels *may* require customs tax to be collected by your country. (please visit your country's Customs website for more info) All packages will be correctly priced & labeled.


REFUND / EXCHANGE POLICY

These items are Final Sale:
Custom special requests
Custom Pre-orders
Wholesale retail orders
All earrings (sanitary reasons)

30 Day Refund possible under these conditions:
Contact cindy@loveedor.com within 3 days of receipt if you plan to send back new-condition returns.  
    
The following items may be refundable if :
+ Returned packages received within 30 days of the order date AND
+ Returns are received in unworn, good-as-new condition

Please contact then ship back to:
Edor/Returns
P.O. Box 124
South Pasadena, CA 91031

Refunds will be issued to your original payment method or in the form of store credit. (minus the s&h).  Returns & Exchanges are processed within 3-5 business days of package receipt.

Buyer is responsible for return shipping fees. If you are shipping back an item over $40, you may want to add tracking. We cannot be responsible for lost return packages.

If 30 days have gone by since your purchase, without any contact nor returned package, unfortunately we can’t offer a refund.


Exchanges/Replacements possible under these conditions:
Contact cindy@loveedor.com if you plan to send back unworn items for exchange OR defective items for replacement.  

You may return an item for exchange or replacement if :
+ It is not what you expected / not 100% happy with it (email & ship back out within 5 days) OR
+ The product received is or becomes defective (email & return within 5 months)

Please contact then ship it back to:
Edor/Exchange
P.O. Box 124
South Pasadena, CA 91031

In the return package please include your name, order #, and desired exchange item (of equal or lesser value) or request replacement.  Returns & Exchanges are processed within 3-5 business days of package receipt.

Buyer is responsible for return shipping fees unless the return is a result of our error. If you are shipping back an item over $40, you may want to add tracking. We cannot be responsible for lost return packages.

If 5 days have gone by since your USPS delivery date and no contact email was received, unfortunately we can’t offer an exchange.


ADDITIONAL DETAILS
MEASUREMENTS
Exact measurements are listed so please check before purchasing. Photos are enlarged to show detail.

PACKAGING
Jewelry is wrapped neatly in a small box, tissue, and biodegradable (or recycled) bubble mailer. Simply add a note and it's ready for gift-giving. If you'd like me to add a note or would like them individually wrapped, please let me know in "Additional Comments" during Checkout.


JEWELRY CARE/CLEANING


ALL JEWELRY should be taken off before showering/swimming/exercising, and kept clean & dry in a closed storage when not in use. Jewelry should be properly cleaned occasionally or as needed. (be careful not to tangle chain)

STERLING SILVER: To clean Sterling Silver rub with dry baking soda, or toothpaste + water, or jewelry cleaner. Rinse & dry.

GOLD FILLED: For Gold-filled use dishwash liquid & water or jewelry cleaner.

RAW BRASS: Raw Brass naturally oxidizes depending on the air & body chemistry but brightens up quickly if you rub with lemon + water then rinse. Polishing with a soft nail buffer also works. It is not irreversibly tarnished, but temporarily oxidized.

GOLD + SILVER PLATE: To prolong PLATED components wash gently with dishwash liquid and water, take off before shower/swimming/exercising, and keep dry in a closed container. Do not scrub Gold or Silver-PLATED components. It lasts longer this way.


CONTACT


EDOR
P.O. Box 124
South Pasadena, CA 91031
cindy@loveedor.com
All photos, designs & text copyright © 2016 love edor, LLC